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25.02.2020

WHICH COUNTRIES CAN USE YOUR SERVICES?

We are currently working with all countries except the United States.

WHICH CARDS DO YOU ACCEPT?

We accept only Visa and Mastercard with 3D secure.

WHAT IS 3D SECURE?

3D secure is a security system within the framework of VISA and MasterCard cards. After you enter your card details on our website, a new window will open in which you will need to enter your one-time security code from the bank to confirm the purchase.

WHAT TO DO IF MY CARD IS NOT IN USD?

If your card is in a different currency, then automatic conversion to USD will take place at the rate of your bank.

HOW DO I VERIFY MY CARD?

To complete the verification process, you need to enter the four-digit code that you will receive on a call from the auto informer. In the second stage, video verification may also be required, where you will need to record a video in which you need to show your face and upload a scan or photo of your ID Card / passport / driver’s license. Depending on the verification required, this step may not be necessary or will be mandatory, since we must make sure that you are the holder of the card.

WHAT IF I CAN’T RECORD VIDEO?

You can open the same link with the payment page on your mobile phone and record the video there.

I MADE PAYMENT BUT HE IS ALREADY VERIFIED.

If your wait lasts more than two minutes, then the payment has not been created. Such a situation may occur if your card is without 3D protection or perhaps you need to make a new payment. Make sure you confirm your purchase using the code from your bank or you can also try to make a payment in another currency (EUR / USD). If you are sure that your card is equipped with 3D protection and changing the currency did not help, then you need to contact the bank, as they may block your attempts to make a payment for security reasons.

DO I NEED TO PERFORM VERIFICATION FOR EVERY PURCHASE?

It is enough to verify the card once, and all subsequent transactions from this card will take place automatically. But if you decide to use another card, a new verification will be required for it.

MY BANK DECLINED THE PURCHASE, WHAT TO DO?

You need to contact the bank and clarify with them the reason for the cancellation of the payment, perhaps they will remove the restrictions or raise the limit for payment on the Internet and you can make a new payment.

WHY DO I NEED TO VERIFY THE MAP OR RECORD VIDEO?

The verification process protects you in case of card theft, hacker attacks and fraudsters, it is also required if someone is trying to make a payment using someone else’s credit card

CAN I TRUST YOU MY CARD DATA?

We do not disclose details to third parties without your consent. We also accept only cards with 3D protection, and we do not when we do not require such data as a CVV code or a full card number. You also make payments only through Visa / MasterCard terminals. We collect information only to make sure that you are the holder of the card.

HOW MUCH DO I DECIDE FROM THE CARD WHEN I BUY?

You will pay only the amount indicated in your application, without additional fees from your bank.

HOW QUICKLY WILL I RECEIVE CURRENCY AFTER PAYMENT?

After passing the verification, the cryptocurrency is immediately sent. Transaction time depends on the workload of the blockchain. On average, our customers receive cryptocurrency within 30 minutes after payment.

WHAT ARE YOUR MINIMUM AND MAXIMUM PURCHASE LIMITS?

The maximum purchase for the first transaction is $ 500, the limit will be increased after 4 days to $ 1000. During the first week after the purchase, the maximum limit may be $ 6000. The minimum transaction is $ 30.