1. Parties to the agreement.

The Agreement is concluded between the online service for the exchange of digital currency, hereinafter referred to as the Contractor – for one part, and the Customer, represented by a person who used the services of the Contractor, – for the other part.

2. List of terms.

2.1. Digital Currency Exchange – automated product of the online service, which is provided by the Contractor under these rules.

2.2. Customer – a natural person, agreeing to the terms of the Contractor and this agreement that it enters into.

2.3. Digital currency – a standard unit of a particular payment systеm, which corresponds to the calculations of electronic systems and indicates the scope of rights corresponding to a specific agreement on electronic payment systеm and its Customer.

2.4. Application – information transmitted by the Customer for use of the Contractor’s funds in electronic form and indicating that he accepts the terms of use of the service offered by the Contractor herein.

3. Terms and conditions of the agreement.

These rules are considered to be subject to the conditions of the public offer, which enters into force at the time of submission of an application by the Customer and is one of the main components of this agreement. The information about the conditions of application submission specified by the Contractor, is a Public offer. The main part of a public offer are actions made in the completion of the application submission by the Customer showing his exact intentions to make a transaction on the terms proposed by the Contractor before the end of this application. Time, date, and parameters of the application are created automatically by the Contractor by the end of application submission. The proposal should be accepted by the Customer within 72 hours before the end of formation of the application. Service agreement comes into force from the moment of receipt of digital currency in the full amount specified in the application, from the Customer according to the details set forth by the Contractor. Transactions with digital currency are accounted according to the rules, regulations and format of electronic payment systems/ The agreement is valid for a period which is set from the date of submitting the application and continued until terminated by either party.

4. Matter of the agreement.

Using technical methods, the Contractor undertakes to perform digital currency exchange for a commission from the Customer, after the submitting the application by this person, and makes it through the sale of digital currency to persons wishing to purchase it for the money amount which is not lower than that in the application submitted by the Customer. The Contractor undertakes to transfer money according to the details specified by the Customer. In case when a profit occurs at the time of exchange, it remains on the account of the Contractor, as an additional benefit and a premium for commission services.

5. Additional provisions.

5.1. If the Contractor receives an amount on its account that differs from that indicated in the application, the Contractor makes a resettlement, which corresponds to the actual receipt of digital currency. Should this amount exceed the amount specified in the application for more than 10%, the Contractor terminates the contract unilaterally and all funds are returned to the Customer’s details, taking into account the amount deducted for commission expenses during the transfer.

5.2. Should the digital currency not be sent by the Contractor to the specified details of the Customer within 72 hours, the Customer has the full right to demand the termination of the agreement and cancel the application, thereby making the return of digital currency on its account in full. Application for termination of the agreement and return of digital currency is performed by the Contractor in the event that the money has not yet been transferred according to the details of the Customer. In case of terminating the agreement, the return of e-currencies is made within 72 hours of receipt of the application for termination of the agreement. If a delay in the return occurred through no fault of the Contractor, it will not take responsibility for it.

5.3. If no digital currency arrives from the Customer to the Contractor within the specified period from the date of submitting the application by the Customer, the agreement between the parties shall be terminated by the Contractor unilaterally, since the agreement does not enter into force. There may be no notice about it sent to the Customer. Shall no digital currency arrive to the details of the Contractor after the deadline, then such funds are transferred back to the account of the Customer, and all commission expenses associated with the transfer are deducted from that amount.

5.4. If there is a delay in the transfer of funds to the account details specified by the Customer, through a fault of a payment systеm, the Contractor shall not be liable for any damage caused as a result of a delayed transfer. In this case, the Customer shall agree that all claims would be referred to the payment systеm, and the Contractor shall provide assistance as far as possible under the law.

5.5. In case of forgery of communication flows, or due to influence in order to degrade the performance of the Contractor, namely its software code, the application is suspended, and the money transferred are subject to resettlement in accordance with the agreement in effect. Shall the Customer not agree to the resettlement, he has every right to terminate the agreement and the digital currency shall be transferred to the account details specified by the Customer.

5.6. In the case of using the services of the Contractor, the Customer fully agrees that the Contractor shall bear a limited liability corresponding to these rules for obtaining digital currency and give no additional guarantees to the Customer and shall have no additional liability before the Customer. Accordingly, the Customer shall not bear an additional liability to the Contractor.

5.7. The Customer agrees to comply with applicable laws and not to tamper any communication flows as well as create any obstacles to the normal operation of the program code of the Contractor.

5.8. The Contractor shall not be liable for any damage or consequences of an erroneous transfer of e-currency in the event that Customer have specified wrong details during application submission.

6. Warranty period

Within 72 hours of the execution of the digital currency exchange, the Contractor warrants for services provided, unless otherwise noted.

7. Contingencies.

In the case where unforeseen circumstances that contribute to non-compliance with terms of the agreement by the Contractor during the processing of the Customer’s application, the timing of application accomplishment are delayed for the corresponding period of the duration of the force majeure. The Contractor is not responsible for overdue obligations.

8. Form of agreement.

Both parties, represented by the Contractor and the Customer, shall take this agreement as an agreement equivalent to the validity of the contract designated in writing.

9. Usage of cards of England, Germany and the United States.

For cardholders from England, Germany and the United States, the arrangements for the transfer of digital currency are extended for an indefinite period, corresponding to the period required for full verification of cardholder data. For the whole period the money is not subject to any transactions and are retained in full in the account of the Contractor.

10. Claims and disputes.

Claims under this agreement are received by the Contractor in the form of e-mail where the Customer specifies the essence of the claim. This mail is sent to the details specified on site of the Contractor.

11. Exchange transactions performance.

11.1. It is expressly prohibited to use the services of the Contractor to carry out illegal transfers and fraud. At the conclusion of this agreement, the Customer agrees to comply with these requirements and to be criminally liable in the case of fraud under the laws in force.

11.2. In case of inability to fulfill orders automatically, through no fault of the Contractor, such as lack of communication, lack of funds, or erroneous data of the Customer, the money is transferred to the account within the next 72 hours or returned to the account details of the Customer, net commission expense.

11.3. On demand the Contractor is entitled to release information on the transfer of electronic currency to law enforcement bodies, administration of payment systems, as well as to victims of misconduct, victims of proven judicial fraud.

11.4. The Customer agrees to submit all the documents proving his identity, in case of suspicion of fraud and money laundering.

11.5. The Customer agrees not to interfere with the work of the Contractor and not to cause damage to its hardware and software, as well as the Customer undertakes to provide accurate information to ensure compliance with all terms of the agreement by the Contractor.

11.6. We don’t accept PayPal refund for any reason.If we decided to accept your refund you will pay 20% as fine minimum 20 USD.

11.7. In case the Crypto Currency amount to be sent or receiver to or from client in the Paytiz.com (Paytiz LTD) transaction differs from the market value between transaction start time and the time of transaction to be completed, the Paytiz.com (Paytiz LTD) reserves the right to re-calculate of CryptoCurrency or fiat money to be paid out.

11.8. Special rules for specific exchange directions.
11.8.1- PayPal: Amount from $1 to $100 processing time 5 minutes to maximum upto 72 hours. Amount from $100+ amounts processing time 1-48 hours.
We will send payment payment as Goods and Service. PayPal may take payment receiving fees from the receiver. As per their policy they may hold your payment for 3 to 21 days.

11.8.2- Cards Payout/Withdraw/Transfer: Extra fees for EU cards 2% and Belarus+Russian card 6%. Our processing time and Banking Partner approval for card payout takes 1 to 12 working hours. On Weekends, Public Holidays, Bank Holidays may slightly delay. It will be credited to your card in 0-7 business days. In case if you do not receive money in your card in 7 working days then you can raise a support query for ARN or RRN code to trace your transfer by your bank.

11.8.3- Western uniоn and Moneygram orders: Order should be process in 4-48 working hours. Weekends, Public Holidays, Bank Holidays are excluded. All order amount should be convert to Local currency (KES) in over the bank or exchange office counter and then make the transfer from Local currency (KES) to receiver country or currency. Bank may apply their own exchange rate which is not same as google or other public sources rates. also WU or Moneygram may auto sеlect the receiver local currency instead of USD or EUR.

11.8.4- Local Currency Bank Transfer: All Local currency bank transfer process within 1-3 working days. Weekends, Public Holidays, Bank Holidays are excluded.

11.8.5- WIRE EUR and SEPA EUR Transfer: Order will be process within 1-3 working days. Weekends, Public Holidays, Bank Holidays are excluded. Please note that after completed your order it can take upto 3 working days to credited SEPA Standard transfer into your bank account.

11.8.6- WIRE USD: Order will be process within 1-3 working days. Weekends, Public Holidays, Bank Holidays are excluded. Please note that after completed your order it can take upto 5 working days to credited money into your bank account.

11.9. Any misbehave, abused of language uses, obscene, pornographic, racist, harassing, threatening or is offensive is violation of Terms. Paytiz could delay to provide service and/or may not provide service and freeze their account and order. Paytiz also could take further legal action.

12. Refund Policy

12.1 We don’t accept PayPal refund Transaction for any reason. If we decided to accept your refund you will pay 20% as fine minimum 20 USD and minus payment processing fees and minus refund processing fees.

12.2 Transactions involving a Cryptocurrency (i.e. Bitcoin, Ethereum, Litecoin ,  etc)

Refunds are not possible for all transactions where the User is purchasing or Selling a Cryptocurrency. However, in case the User changed his mind and would like to return the purchased/Selled Cryptocurrency, Paytiz would be able to buy it back based on the current market rate minus the service fee for the transaction. In other words, the User can exchange the purchased/Sell Cryptocurrency (i.e. Bitcoin) for any existing Digital Currency (i.e. PayPal) or Payment Method (i.e. Perfect Money or Credit Card payment or Bank Transfer).

The reason for such policy is the fact that the Cryptocurrency price changes constantly, thus the value of the purchased Cryptocurrency at the moment of refund will be different.

12.3. Transactions NOT involving Cryptocurrency (i.e. Bitcoin)

Refunds are possible during 30 days from the exchange operation. Paytiz will charge the User the one time refund fee of 5-20% of the transacted amount plus any additional service fees incurred by sending the funds to the User via original payment method.

For example if the User have purchased Digital Currency via Perfect Money transfers and would like to get a refund, he would have to send the purchased digital currency back in full amount of the refunded transaction, Paytiz will return would send money back via Perfect Money deducting the transfer fee, as a result the User would get his original payment less 5-20% and less Perfect Money transfer fees.

12.4. Transactions involving Money Transfer systеm (i.e. WU, Moneygram)

All completed WU, Moneygram are final. If you decide to cancel or failed to collect cash due to name issues or limits issues or suspicious issues or auto reverse and any other reason the sending fees and exchange commission is non-refundable. Your will receive refund euqal of the Money Transfer systеm’s receivable amount worth USD amount minus the refund sending fees.

12.5 Paytiz may deduct exchange commission/fees during refund process if order cancelled by user side or user’s account related problem or user’s invalid account details or fraud detection or any violation of TOS. Paytiz also deduct refund processing or refund sending fees from user’s amount to cover those fees.

13. Liability disclaimer.

The Contractor shall have the right to refuse to sign the agreement and accomplish the application without explanation. This paragraph shall apply with respect to any client.

AML&KYC Policy